Warranty & Repairs
A warranty return allows you to return a product if it’s defective or malfunctions within the warranty period. We undertake to repair, replace or credit should it meet the requirements.
Step 1
Complete and submit the return form located at the bottom of this page.
Step 2
Using Images submitted, the team will pre-inspect and in some cases try resolve without the product being returned.
Step 3
If need be, package warranty products and prepare for collection or dispatch to Ram Mountaineering.
Step 4
Inbound returns will be inspected and requested outcome processed.
Warranty Clause
We will repair or replace a defective product that is covered by this limited warranty in its sole discretion.
The following will NOT be considered defects and will not qualify for an exchange or refund:
- Issues due to normal wear and tear.
- Damage caused by negligence, mishandling, or incorrect usage of the product.
- Damage resulting from improper storage.
- Damage resulting from inadequate care of the product.
- Damage resulting from unauthorized alterations to the product.
The supplier reserves the right to deny claims in its discretion in cases of suspected fraud or if a customer has abused the limited warranty.