Warranty & Repairs

We ask that you fill in the form below and you will be assigned a ticket number within 2 business days and if necessary we will ask you to send the product to us. If you live in, or are passing through Cape Town, you’re welcome to bring warranty/repair items to our offices in Ndabeni for drop-off.

We will repair or replace a defective Product that is covered by this limited warranty in its sole discretion. To ascertain the age of the product and the validity of any warranties we may require proof of purchase and/or delivery. We may request pictures of the product at issue for any claim.

In some cases, we require that the defective product be returned to us as part of the warranty process. In these instances, shipping to the supplier will be at the end user’s expense but return shipping covered by the supplier. The supplier reserves the right to determine the cause of damage and the resolution of each warranty claim in its sole discretion.

There are no warranties which extend beyond those stated herein. Any implied warranties that may be applicable to Products, including implied warranties of merchantability or fitness for a particular purpose, are limited in duration to the duration of this warranty. Under no circumstances shall the supplier be liable for any special, incidental, or consequential damages based upon breach of this limited warranty, breach of contract or strict liability.

The supplier reserves the right to deny claims in its discretion in cases of suspected fraud or if a customer has abused the limited warranty.